Refund and Returns Policy

Refined PureSelect — Returns with Simplicity and Care

1. Return Eligibility

You may return eligible lighting products within 30 days of delivery. Items must be:

Unused and uninstalled
In original condition with all cables, diffusers, and mounting parts included
Packed in original foam and packaging

2. Non-Returnable Items

Opened or wired light fixtures
Final sale items
Custom-ordered sizes or finishes
Damaged goods due to improper re-packaging

3. How to Return

Please email [email protected] with the following:

Your order number
Product name(s)
Reason for return
Photos (if item is defective or damaged)

Once reviewed, we’ll issue a Return Authorization with shipping instructions.

4. Refund Timeline

Once we receive and inspect your item, we’ll process your refund within 5–7 business days
Refunds are issued to the original payment method
Shipping costs are non-refundable unless we made an error or the item arrived damaged

5. Return Shipping

Customers are responsible for return shipping unless the product arrived defective or incorrectly shipped. Please use insured and trackable shipping methods.

6. Faulty or Damaged Items

If your product arrives:

Scratched, dented, or broken
Inoperable or missing key components

7. Exchanges

Currently, we do not process exchanges. If you prefer a different item or finish, please return the original and place a new order.

📧 For all return and warranty questions: [email protected]

Light should feel easy. So should returns.